Wild Tokyo Close Account
Wild Tokyo Close Account guide walks you through deactivating, self excluding or permanently closing your account in clear steps, with no win back offers or retention pressure.
Whether you are taking a short break or closing the chapter for good, the route is the same. You stay in control, the process is fast, and we will not chase you with offers once the request goes through.
Before you close, withdraw any remaining real money balance. Bonus funds are forfeited at closure, that is standard across the industry.
Time out
Pause for 24 hours, 7 days or 30 days. The account locks, returns automatically after the period.
Self exclusion
Lock your account for 6 months, 1 year, 5 years or permanently. We cannot reverse this early.
Full closure
Closes the account, voids unused bonuses, retains required data for legal compliance only.
Stops marketing
All marketing emails and SMS stop the moment you confirm the request. No win back campaigns.
Re-opening
Time outs lift automatically. Permanent closures and self exclusions need a written request, with a cool off built in.
Confirmation
We email confirmation within 2 hours of any closure request, so you know it has gone through.
- 1
Withdraw your balance
Cash out any real money funds first. Bonus money is forfeited at closure.
- 2
Open Account Settings
Tap your avatar in the top bar, then choose Close Account from the menu.
- 3
Pick your option
Time out, self exclusion or full closure. Each option explains exactly what happens.
- 4
Confirm with password
Re-enter your password and we lock the account immediately.
Self exclusion is binding
Once you set a self exclusion period, we cannot lift it early. This is by design. If you are unsure how long you need, our support team can help you think it through before you confirm.
What happens to your data
- Account becomes inaccessible immediately
- Real money balance withdrawn to your last verified method, if not already cashed out
- Bonus balances and free spins are forfeited
- Personal data retained for 5 years post closure for AML compliance only
- Gameplay logs retained for 7 years as required by regulators
- Marketing data deleted immediately, no future contact
Need help making the right call?
Live chat is open 24/7 and our agents are trained to help, not to retain you.
"Closed my account in two clicks, got the confirmation email in five minutes. No follow up emails."
"Self excluded for a year, the chat agent walked me through it kindly. No pressure to stay."
If you cannot access your account
Email support@wild-tokyo.co.uk from the address registered on the account, with the subject line "Close my account". We process every email request within 24 hours.
More about Wild Tokyo
What is the difference between time out, self exclusion and full closure at Wild Tokyo?
A time out is a short pause, typically twenty four hours, seven days or thirty days. The account locks for the chosen period, marketing stops immediately, and access returns automatically once the time runs out. It is the right tool when you want a short break without commitment.
Self exclusion is a longer lock of six months, one year, five years or permanent. Once active it cannot be reversed early. Full closure is the final step, used when you no longer want a Wild Tokyo account at all. Bonus funds are forfeited on closure, but real money balances are returned to your last verified method. The responsible gambling page walks through every tool in detail.
How do you actually close a Wild Tokyo account?
Withdraw any real money balance first, since bonus funds are forfeited on closure. Open Account Settings from the avatar in the top bar, choose Close Account, pick the option that fits, and confirm with your password. The account locks immediately and a confirmation email lands within two hours. There is no win back campaign, no retention call, no email asking you to reconsider.
If you cannot access your account, email support@wild-tokyo.co.uk from the address registered on the account with the subject line Close My Account. The team processes every email request within twenty four hours. If you would like a conversation before deciding, our Get Help channel is open twenty four hours a day.
What happens to your Wild Tokyo data after you close the account?
Marketing data is deleted immediately. Personal data is retained for five years post closure to satisfy anti money laundering law, after which it is permanently destroyed. Gameplay logs are retained for seven years for the same reason. Beyond those legal requirements, no other data is held, and you can request a full export of your records before closure through contact.
If you self exclude rather than close, the account remains in our systems but is fully locked. We honour exclusions across every Wild Tokyo product and we coordinate with any independent self exclusion registries where applicable. Reopening after a permanent exclusion is intentionally difficult and includes a built in cool off period.